Our client is a multinational corporation, leader in 3D Design and Engineering Softwares.
With presence in several countries and thousands of employees worldwide, team collaboration and integration can be very challenging.
With a growing team handling requests from stakeholders in regions, it became necessary to industrialize and optimize processes, performance and follow-up.
Our main role was to optimize processes and performance and performance for the team. The main actions put into motion were:
Help to streamline their workflow and increase productivity and efficiency with a tool that gathers all information necessary for the team managers to have an accurate overview
Activity follow-up of the elements created
Define associated workload for each request type to help anticipate workload
Anticipate headcount needed to handle the workload
Process & performance optimization
Team creation & Training
Build materials to better support request treatment
Advise stakeholders depending on their purpose / strategy (recommandations)